Organizations efficiently develop and deploy successful employee training management software. They analyze the performances. Content, gamification, implementation, and everything in between is all set, but what will happen if the sponge absorber of the training that is the employee, the learner, is not in the right state of mind. All the time, efforts, and investment in employee training will go in vain if the knowledge that needs to be delivered is not properly accepted.
There comes the role of emotional intelligence that is more than a buzzword on the internet. Emotional intelligence is also known as EQ. It is a crucial set of abilities that allows us to understand and control emotions in others and ourselves. Fortunately, using a learning management system (LMS), you can teach your staff about emotional intelligence and assist them in developing it.
An employee training management software like an LMS can create an eLearning course that helps everyone break down their instruction into little, memorable chunks. Understanding EQ, self-control, and self-awareness. How is emotional intelligence (EQ) used to resolve conflicts? How does it relate to motivation and empathy? And much more.
Factors to determine EQ of an employee
Like every other skill, four factors determine the emotional intelligence of any person. You can consider these characteristics when building emotional intelligence-centric teaching techniques for eLearning:
- Identification of emotions-Before a trainee can successfully comprehend and regulate their emotions, they must first identify and distinguish between them. Learning the distinctions of body language, gestures, and vocal clues are frequently required.
- Rationalization of emotions- It refers to one’s capacity to combine emotions with rationality and intellect. Emotions control what our brains focus on and how we react to various bits of information or behaviors in numerous ways. If an idea catches our attention, for example, our emotions cause our thoughts to focus on it and make it a high priority.
- Awareness of emotions-We can comprehend and interpret emotions if we learn how to sense them and employ them in mental processes.
- Management of emotions- One of the most challenging components of Emotional Intelligence is managing emotions. Even if we can recognize and understand our emotions, keeping them in check is a very different issue.
Someone with a high level of emotional intelligence may successfully resolve a problem while maintaining integrity and professionalism. EQ is the number one driver of learner motivation, engagement, and perseverance. Therefore it must be incorporated in all the phases of elearning in LMS. From Content to Implementation to feedback and assessment.
Here’s how an LMS can help in developing the emotional intelligence of an employee
1. Developing EQ centric content through LMS
Developing training content that is emotional intelligence-centric helps in developing EQ through LMS. Interpersonal skills, empathy, self-awareness, self-motivation are the key elements that can be included in the training micro-videos, audio, slides, and presentations not as compliance but as breezes with storyline and role play.
2. Gamification through LMS to increase self-motivation
Inculcating gamification in eLearning increases self-motivation and self-awareness of emotions. Gamification elements in LMS like points, badges, scores, leadership boards can increase the motivation of learners to complete the training modules and tasks. It can also help in understanding the learner how they will react in motivated and nonmotivated situations. Like working without a deadline or appraisal and work n with them. It’s a crucial part of understanding emotions.
3. Roleplay through LMS to develop empathy
Introducing role play, role reversals, and highly advanced and interactive technologies like avatars and artificial simulations through Virtual Reality VR can help in developing empathy through an LMS. Putting your leg in another’s shoe can help in feeling empathy towards peers, clients, managers, and teammates. Thus developing emotional intelligence.
4. Group collaboration through LMS to develop interpersonal skills
Involving grouping activities and group projects in eLearning through LMS can help in developing interpersonal skills in an employee. Developing interpersonal skills means the development of various skills of an employee like collaboration, teamwork, leadership, etc.
5. Feedback and assessments to develop an emotional rationalization
Including feedback and assessment in an LMS, the instructor can develop students’ emotional intelligence through assessment in conjunction with feedback. It’s important to highlight that we judge participants’ success based on the process rather than the product. You may use badges or point-based prizes to get students enthused about eLearning content that has been uploaded to the LMS. This will inspire learners to be more self-assured, creative, and motivated about eLearning.
Conclusion:
An Employee training management software like an LMS can help in developing Emotional intelligence. Elements of emotional intelligence include self-awareness, motivation, empathy, and interpersonal skills. These elements can be amplified by including specialized content, gamification, role plays, team collaboration, feedback, and assessments through an LMS.